Ticket Categories
Manage standardised incident categories based on urban management and public safety classifications
Incident Desk API Integration
Categories can be mapped to MyIncidentDesk for two-way sync. Set the Incident Desk Category ID and Site ID on each category to enable automatic ticket creation via theIncident Desk API. Full integration will be configured once API credentials are provided.
By-Law Violation
General by-law or regulation violation
Noise Complaint
Excessive noise from businesses, construction or residents
Illegal Trading
Unauthorized street trading or hawking
Illegal Dumping
Unauthorized disposal of waste in public or private areas
Littering
General littering in streets, parks or public areas
Pollution / Contamination
Air, water or soil pollution incidents
Overgrown Vegetation
Overgrown grass, trees or bushes blocking pathways or sight lines
Stormwater / Flooding
Blocked drains, flooding or stormwater management issues
General Enquiry
General enquiry or feedback not fitting other categories
Compliment / Positive Feedback
Positive feedback or compliment about services
Pothole / Road Damage
Potholes, cracked roads or damaged road surfaces
Street Light Outage
Broken or non-functioning street lights
Damaged Signage
Damaged, missing or obscured road or safety signage
Water Leak / Burst Pipe
Water leaks, burst pipes or water supply issues
Sewer / Drain Blockage
Blocked or overflowing sewers and drains
Pavement / Sidewalk Damage
Damaged or unsafe pavements and walkways
Levy / Rates Query
Queries about SRA levies, rates or payments
Service Delivery Complaint
Complaints about municipal service delivery
Electricity Outage
Power outage or electrical infrastructure failure
Illegal Building / Construction
Unauthorized building or construction activity
Land Invasion
Illegal occupation or invasion of property or land
Derelict Building
Abandoned or derelict building posing safety or health risk
Criminal Activity
Reported or observed criminal activity requiring response
Suspicious Activity
Suspicious persons or behaviour requiring investigation
Vagrancy / Loitering
Vagrancy, loitering or public nuisance incidents
Drug Activity
Drug dealing or substance abuse in public areas
Vandalism / Graffiti
Property damage, graffiti or defacement
Illegal Parking
Vehicles parked illegally obstructing traffic or access
Traffic Light Malfunction
Broken or malfunctioning traffic signals
Abandoned Vehicle
Abandoned or derelict vehicles on public roads